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Agency Terms & Conditions Agreement

1. Appointment, Territory & Exclusivity

Non-Exclusive Appointment: The appointment of the Agent is purely on a non-exclusive basis. The company reserves the unconditional right to appoint additional agents, operate direct branches, or modify operational territories at its sole discretion at any time.

Premises & Signage: The Agent must operate from an approved, accessible commercial premises equipped with official branding, notice boards, and banners supplied by Head Office (H.O.).

2. Infrastructure & Operating Standards

Working Infrastructure: The agency must maintain a continuously functioning computer system, printer (with rolls/stationery), and high-speed internet connectivity.

Communication & Availability: The official Closed User Group (CUG) mobile phone must remain powered on and attended at all times (24x7). The office must adhere to designated operating hours for public bookings and deliveries.

Turnaround Times: As transport operations run around the clock, loading and unloading of line-haul vehicles must be executed swiftly within 15 to 30 minutes of vehicle arrival, day or night.

Stock & Audit: Weekly stock verification must be updated in the portal every Sunday without fail (Accounts -> Stock update). Authorized company inspection teams reserve the right to audit the agency premises without prior notice; un-manifested or unaccounted luggage will attract immediate penalties and account suspension.

Review Meetings: The Agent is required to attend all scheduled zonal Zoom meetings and regional operational reviews.

3. Parcel Booking & Transport Compliance

Accurate Data Entry: Complete contact details for both consignor (sender) and consignee (receiver), including valid mobile numbers, must be captured in the portal at the time of booking to trigger automatic SMS tracking notifications.

Marking & Labeling: Every parcel must display the Goods Consignment (GC) / Parcel Number and Destination Branch clearly written in bold, permanent marker to eliminate misrouting.

Contraband & Hazardous Goods: Booking of hazardous, combustible, or illegal items—including but not limited to crackers, explosives, commercial oils, acids, inflammable chemicals, and contraband—is strictly prohibited. Any violation will lead to immediate agency termination and statutory legal liability.

Door Deliveries: Prior to accepting door-delivery consignments, the Agent must confirm delivery feasibility and finalize local delivery charges with the destination branch manager.

Statutory GST & E-Way Bill Compliance:

Consignments exceeding ₹50,000 (inter-state) or ₹1,00,000 (intra-state) require a valid E-Way Bill generated prior to loading.

The Agent must ensure E-Way Bill Part-B (vehicle number) is updated on the official government portal (ewaybillgst.gov.in) concurrently with loading and transport slip generation.

Documentation & Vehicle Handover: At vehicle dispatch, a system-generated transport loading summary must be handed to the driver, with an endorsed physical copy retained at the booking branch.

4. Inward Receiving & Consignment Delivery

Inward Scanning: Upon vehicle arrival, all received parcels must be acknowledged in the portal under Received -> Receive Office to trigger delivery SMS alerts to customers.

Discrepancy Reporting: In the event of damaged or missing parcels, the Agent must endorse the shortage on the driver’s trip sheet immediately, inform the originating booking office, and log the shortage in the system before vehicle release.

Delivery Verification & POD:

Consignments may only be handed over after verifying recipient identity (e.g., government photo ID, driving license, or registered mobile OTP).

Corporate/credit deliveries strictly mandate a physical Proof of Delivery (POD) signed and stamped by the consignee, which must be scanned and uploaded to the portal.

The branch must maintain physical delivery records, uploaded POD copies, and active CCTV camera footage covering the counter.

5. Commission Structure, Billing & Banking Protocol

Commission Matrix:

Booking & Loading Commission: 15% of freight charges.

Unloading & Delivery Commission: 5% of freight charges.

Cut-Off & Settlement: Daily cut-off at 9:00 PM.

Remittance Obligation: The daily closing cash balance (Accounts -> Branch Balance) must be remitted into the authorized Company Bank Account the following morning without delay.

Prohibited Transactions:

Remittances must only be executed through the designated company account (https://www.metturtransports.com/staff/branch_acc_details.php).

Under no circumstances should cash, UPI transfers (GPay/PhonePe), or direct bank deposits be made to personal accounts of drivers, field staff, or third parties. The company accepts no liability for unapproved payments.

Reconciliation: All billing or statement discrepancies must be brought to the notice of the Head Office Accounts Department within 15 days of statement generation.

6. Penalties, Default & Termination

Payment Delays: Any outstanding remittance past the due timeline results in immediate forfeiture of agency commission for that period and attracts an interest levy of 2% per month on the gross outstanding balance.

Summary Termination: The agency agreement may be terminated immediately, system credentials revoked, and legal recovery proceedings initiated under the following conditions:

Remittance default or unresolved branch balance exceeding 7 consecutive days.

Unjustified delivery delays exceeding 48 hours from shipment arrival.

Non-performance or failure to meet growth targets for 3 consecutive months.

Acceptance of prohibited, hazardous, or undeclared goods.

Breach of statutory tax norms (E-Way Bill defaults).

7. Escalation & Contact Directory

Acknowledgement & Acceptance

I/We have read, understood, and agree to abide strictly by the terms, operating procedures, and financial obligations outlined in this Agency Agreement of Company / mSs Speed Parcel Services.

Agency / Branch Name: _______________________________________

Authorized Signatory Name: ___________________________________

Signature & Seal: ___________________________________________

Date: ________________________